Frequently Asked Questions (FAQs)
About Primelane
Primelane is a professional web and digital agency that helps businesses and freelancers build powerful online presences. We offer expert-led services in website development, SEO, branding, and content strategy.
We work with growth-focused individuals and brands — especially those looking for clean, conversion-ready websites, strategic SEO, and cohesive brand systems.
We are based in Maharashtra, India, but work remotely with clients across the globe.
Primelane Services
Our core services include:
- CMS Website Development (WordPress, Webflow, Shopify, etc.)
- SEO Services (Technical, On-Page, Off-Page)
- Content Writing Services
- Brand Strategy & Identity
Yes, we offer both. You can opt for one-time project execution or go for long-term retainers based on your goals.
We work across a range of industries including lifestyle, education, e-commerce, tech, personal brands, and more.
Free Tools (Always Free)
Here are some of our most popular tools:
- Brand Kit Generator
- Business Name Generator
- Font Pairing Selector
- SEO Blog Title Generator
- Invoice Generator
- Subject Line Helper
- Business Card Generator
- Color Palette Generator
- Email Signature Generator
- Blog Ideas Generator
Yes, all these tools are completely free to use with no sign-up required. We created them to support freelancers, startups, and creators at every stage.
Free Services (First-Time Free)
Yes, we offer first-time free services to help new clients experience our quality and approach before committing.
Depending on your needs, we may offer:
- SEO Keyword Pack
- Website SEO Audit
- Brand Color Palette
- Website Performance Review
- Brand Identity Suggestions
- Homepage Structure Blueprint
- LinkedIn Bio or About Rewrite
- Free Social Media Thumbnail Design
Not at all. These services are no-strings-attached and meant to help you decide if we’re the right fit.
Customer Support
You can reach us through the following channels:
📱 WhatsApp Support: +91 9226281066 (WhatsApp only)
📧 Email: contact@primelane.in
💬 AI Chatbot: Available 24/7 on our website for instant answers to common queries.
Our human support team is available from Monday to Friday, 9:00 AM to 6:00 PM (IST).
Outside these hours, you can use our AI chatbot for basic assistance.
Yes, our AI Chatbot is available 24/7 to assist with general inquiries, tool usage, and basic service information. For complex issues, our team will respond during working hours.
We usually respond within 24 business hours, depending on the complexity of your request. Urgent issues are prioritized.
We offer support for:
- Service and pricing inquiries
- Project progress and updates
- Technical troubleshooting
- Free tool guidance
- Website or SEO issues (for existing clients)
- Post-project assistance
- First-time consultation scheduling
You can contact us via email with a screenshot or description of the issue. While tools are free, we still aim to ensure a smooth experience.
Yes, we provide full guidance during free audits, consultations, and first-time services. If you have questions, need clarification, or want to move forward, feel free to reach out at:
📱 WhatsApp (Chat Only): +91 9226281066
📧 Email: contact@primelane.in
Our support hours are Monday to Friday, 9:00 AM to 6:00 PM IST. For instant help outside business hours, you can also use our 24/7 AI chatbot available on the website.
Yes, we offer post-delivery support and optional retainer plans for continued assistance. We’ll also share training videos or guides if applicable.
Please leave your message with the AI chatbot or email us. Our team will get back to you on the next working day.